Privacy Policy

Effective Date: July 2025

At ATL Christchurch Limited T/A ATL Electrical, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your personal information when you interact with us, whether through our website or as a customer hiring equipment.

1. Website Use

When you visit www.atlelectrical.co.nz and associated urls, we may collect information such as:

Your IP address and browser type
Pages visited and time spent on the site
Voluntarily submitted information via forms (e.g., quote requests, contact submissions)

This information helps us improve our website and provide better service. We may use cookies to enhance your browsing experience.

2. Equipment Hire (Including Site Towers and Surveillance Systems)

When you hire equipment from ATL Christchurch Ltd, we may collect and store the following personal or business information:

Contact details (name, company, phone, email)
Site location(s) and access instructions
Hire history, billing, and payment information
Equipment usage data (e.g., system login activity, service logs)
Remote access information if applicable (e.g., IP camera systems or login details)

This information is collected to:

Process and manage hire agreements
Communicate about the status of your rental
Provide support and troubleshooting
Comply with legal obligations (e.g., health and safety, surveillance laws)
Recover outstanding payments

We do not sell your data to third parties. We may share your information only with trusted providers (e.g., credit agencies, service contractors) to fulfil hire or support functions.

3. CCTV and Privacy Act Compliance (For Hirers)

If you hire surveillance equipment (e.g., site towers with cameras), you are responsible for ensuring compliance with the Privacy Act 2020, including:

Clearly displaying signage to notify individuals of CCTV use
Securing access to footage and login credentials
Using footage only for lawful and relevant purposes
Limiting access to authorised personnel
Ensuring footage is not retained longer than necessary

ATL provides equipment but does not manage or monitor footage unless explicitly agreed upon. In such cases, data access is restricted to ATL-authorised staff and retained only as needed for technical support or legal obligations.

4. Data Retention & Security

Hire records and customer communications may be retained for up to 7 years for legal and accounting purposes.
Surveillance data (if stored by ATL) is deleted per the agreed schedule or when the hire ends.
All data is stored securely with access controls and encryption where applicable.

5. Access & Correction

You may request access to or correction of your personal information by emailing info@atlelectrical.co.nz. We will respond in accordance with the Privacy Act.

6. Information We Collect
We may collect the following types of information:
• Personal Information: Name, email address, phone number, billing/shipping address.
• Technical Information: IP address, browser type, device information, and pages visited.
• Usage Data: How you use our website and services (e.g., clicks, navigation, time on page).
• Communication Data: Records of any contact made with us, including emails and phone calls.

7. How We Collect Information
We collect information through various means, including:
• When you fill out forms on our website (e.g., contact forms, newsletter sign-ups).
• Automatically, through cookies and similar technologies that track your interaction with our website.

8. Why We Collect Your Information
We use your information to:
• Provide and deliver our products or services.
• Respond to customer inquiries and support requests.
• Send promotional communications, if you have opted in.
• Improve our website and services by analyzing user behavior.

9. How We Store and Protect Your Information
Your personal information is stored on secure servers and is protected using industry-standard security measures. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

10. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

11. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site and enable certain functionalities. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

12. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
• The right to access the personal data we hold about you.
• The right to request correction or deletion of your personal data.
• The right to object to or restrict certain types of data processing.
• The right to withdraw consent at any time, where applicable.
To exercise any of these rights, please contact us at info@atlelectrical.co.nz

13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
info@atlelectrical.co.nz
0800 555 770
PO Box 28 135, Beckenham, Christchurch 8022, Canterbury, New Zealand